Last Updated: September 2, 2026
Wellness Central OPC (“Wellness Central,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking platform, services, and other related channels.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you visit or use wellnesscentral.com.ph, create an account, make a booking, communicate with us, subscribe to our updates, or otherwise interact with Wellness Central.
We process personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable Philippine laws and regulations.
Depending on how you use Wellness Central, we may collect the following information:
This may include:
Full name
Email address
Mobile or telephone number
Billing information
Account and login information
Booking and appointment details
Selected wellness service
Preferred location, date, and time
Communications and inquiries submitted to us
Other information you voluntarily provide
When you make a booking or purchase through our platform, we may process information necessary to complete and verify your transaction.
Payments may be processed through third-party payment service providers. Wellness Central may not directly store complete credit card, debit card, e-wallet, or banking credentials when these are securely processed by an authorized third-party payment provider.
When you access our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website or source
Website interactions
Cookie and similar technology information
This information helps us maintain website security, understand how our platform is used, and improve our services.
We may collect personal information when you:
Create or manage an account;
Search for wellness services or providers;
Make, modify, or inquire about a booking;
Make a payment;
Contact our customer support team;
Submit a form through our website;
Subscribe to our newsletter or promotional communications;
Participate in surveys, promotions, or similar activities;
Communicate with one of our wellness partners through our platform; or
Otherwise voluntarily provide information to us.
We may also receive certain information from our wellness providers, payment processors, technology providers, and other authorized service providers where necessary to provide our services.
We may process your personal information for legitimate and lawful purposes, including to:
Create and maintain your Wellness Central account;
Process and manage wellness service bookings;
Connect you with selected wellness providers or facilities;
Confirm appointments, dates, times, and locations;
Process and verify payments;
Send booking confirmations, reminders, cancellations, and service-related notifications;
Respond to inquiries and customer support requests;
Provide and improve our website and services;
Personalize your experience on our platform;
Maintain the security and integrity of our systems;
Detect and prevent fraud, abuse, unauthorized transactions, and other security incidents;
Maintain business, accounting, and transaction records;
Comply with legal and regulatory requirements;
Resolve disputes and enforce our agreements;
Conduct internal analytics and service improvement activities; and
Send marketing, promotional, or newsletter communications where permitted by law or with your consent when required.
We will process personal information only for purposes that are legitimate, necessary, and proportionate to our operations and services.
Wellness Central operates as a platform that helps connect customers with wellness service providers and facilities.
When you make a booking, we may share information necessary to fulfill your appointment with the wellness provider you selected. This may include your name, contact information, booking details, selected service, appointment schedule, and other information reasonably required to provide the requested service.
Wellness providers may have their own privacy practices and legal obligations regarding information they independently collect or process.
We encourage you to review the applicable provider’s privacy practices when appropriate.
Certain wellness services may require information that could be considered sensitive personal information under applicable Philippine law.
Where sensitive personal information is necessary, we will process such information only when there is an appropriate lawful basis and only to the extent reasonably necessary for the relevant service, transaction, legal obligation, or other disclosed purpose.
We ask users not to submit unnecessary medical, health, or other sensitive information through general website forms or communication channels.
We do not sell or trade your personal information.
We may disclose or share personal information with authorized third parties when reasonably necessary, including:
Wellness providers and facilities you book through our platform;
Payment processors and financial service providers;
Website hosting and cloud service providers;
Email, SMS, and communication service providers;
Customer support and technology providers;
Analytics and security providers;
Professional advisers, auditors, or consultants;
Government authorities, regulators, courts, or law enforcement agencies when required by law; and
Other service providers necessary for the operation of Wellness Central.
Third parties that process information on our behalf are expected to process personal information only for authorized purposes and to implement appropriate privacy and security safeguards.
Wellness Central may use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
Keep users logged in;
Remember preferences;
Maintain shopping cart or booking information;
Understand website traffic and usage;
Improve website performance;
Detect security issues; and
Support analytics and, where applicable, marketing activities.
You may control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect the functionality of some parts of the website.
Where required, we will request appropriate consent before using non-essential cookies or similar technologies.
If you subscribe to our newsletter or agree to receive promotional communications, we may use your contact information to send updates regarding Wellness Central services, promotions, offers, wellness providers, and platform updates.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
You may still receive necessary transactional or service-related messages regarding your account or bookings even if you opt out of marketing communications.
We retain personal information only for as long as reasonably necessary to:
Provide the requested services;
Complete and document transactions;
Maintain necessary business records;
Resolve disputes;
Prevent fraud and abuse;
Fulfill contractual obligations; and
Comply with applicable legal, accounting, tax, regulatory, and reporting requirements.
When personal information is no longer required for legitimate business or legal purposes, we will take reasonable measures to securely delete, anonymize, dispose of, or otherwise render the information inaccessible, subject to applicable laws and regulations.
Wellness Central implements reasonable and appropriate organizational, physical, and technical safeguards designed to protect personal information against accidental or unlawful destruction, alteration, loss, unauthorized disclosure, misuse, or unauthorized access.
These measures may include access controls, authentication mechanisms, secure hosting practices, system monitoring, data access restrictions, and other appropriate security measures.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Users are also responsible for protecting their account credentials and should immediately notify us if they believe their account has been compromised.
Subject to applicable law, you may exercise rights concerning your personal information, including the:
Right to be informed about the collection and processing of your personal data;
Right to access personal information we hold about you;
Right to object to certain processing of your personal information;
Right to rectification or correction of inaccurate or incomplete information;
Right to erasure or blocking when permitted by law;
Right to data portability, where applicable;
Right to damages under circumstances provided by law; and
Right to file a complaint with the National Privacy Commission.
You may also withdraw consent where our processing is based on your consent. Withdrawal will not affect processing that was lawfully performed before consent was withdrawn.
Certain requests may be subject to legal, contractual, regulatory, or legitimate business limitations.
Our website may contain links to websites, social media platforms, payment services, wellness providers, or other services operated by third parties.
Once you leave Wellness Central or interact directly with a third-party service, that third party’s privacy policy and practices may apply.
Wellness Central is not responsible for the privacy practices, security, or content of independently operated third-party websites and services.
Our services are not intended for children to independently provide personal information or enter into transactions where parental or legal guardian consent is required by applicable law.
If a minor’s information must be processed in connection with a wellness service, appropriate consent or authorization from a parent or legal guardian may be required.
If we become aware that personal information from a child has been collected improperly, we will take appropriate steps consistent with applicable law.
Some technology, cloud hosting, communications, analytics, payment, or other service providers used by Wellness Central may process or store information outside the Philippines.
Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection requirements.
Wellness Central may update this Privacy Policy from time to time to reflect changes in our services, technologies, business operations, legal requirements, or privacy practices.
The updated version will be posted on our website with a revised “Last Updated” date.
We encourage users to periodically review this Privacy Policy.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact:
Wellness Central OPC
Email: info@wellnesscentral.com.ph
Website: wellnesscentral.com.ph
For requests involving your data subject rights, please provide sufficient information for us to reasonably verify your identity and understand your request.
You also have the right to raise appropriate data privacy concerns with the National Privacy Commission of the Philippines.
By providing personal information to Wellness Central, you acknowledge that you have read and understood this Privacy Policy.
Where consent is the applicable lawful basis for processing, we will obtain such consent in accordance with applicable law. You may withdraw that consent subject to legal, contractual, and operational requirements.